|
Feature |
Function |
Client Benefit |
|
Windows Services Checks |
- Checks every five or fifteen minutes to
ensure Windows services are functioning
- Sends an alert and updates Dashboard if
not
- Can be enabled for any or all
Windowsservices
|
- Faster response to problems. You’ll get
an alert in 7.5 or 2.5 minutes on average
(for 15 minute and 5 minute checks
respectively) so you can begin to act fast.
More uptime is the result.
- More accurate response. Rather than
searching for the cause of the symptom,
you’ll see the root cause and can act on
that. More uptime, less user frustration.
- Net result: our client can focus on
their business – not their systems.
|
|
Disk Space Check |
- Checks disk space every five or fifteen
minutes.
- Alerts you if any disk has less space
(by percentage or gigabytes) than a
threshold that you set.
- Can act to pre-empt downtime caused by
full disks.
|
- Our customers benefits from less
interruptions and more uptime
|
|
PING Checks |
- Pings any internal or external device
including routers, printers, etc.
- Sends an alert to you & updates your
Dashboard if problems are found
|
- Faster response to network problems
means more uptime.
- Can determine if remote offices are
available
|
|
TCP Service Check |
- Determines if specified ports at ISP or
internal network are either (a) available or
(b) closed.
- Often used to ensure ISP is accepting
connections to SMTP, FTP, POP3 or other
services.
- Can be used for IMAP, DNS or VPN port
checks o Alerts you if ports that should be
open are closed, or if ports that should be
closed are open.
|
- Ensures you are alerted whenever ISP
services fail so you can act fast to get
them re-connected
- Enables you to begin acting on the root
cause rather than having to search. Faster
resolution and more uptime is the result.
- Enables you to ensure specified ports
are closed, and thus to keep their systems
secure
|
|
Website Check |
- Alerts you if a specified website
(most probably your client’s) is not serving
the expected text
|
- Can alert the client
- Improved website uptime and consequent
increase in sales or customer service is the
result.
|
|
Anti-Virus Pattern File Check |
- The system can alert you when the
anti-virus pattern file being used on the
server is not the current version being
recommended by the AV vendor.
- You are alerted to AV out-of-date
conditions and the condition is posted to
your Dashboard
|
- Enables you to act swiftly to ensure the
pattern file is updated, so that our clients
remain safe from attack. Fewer virus
infestations and less consequent downtime
and hassle are the result. Our client can
focus on their business – not their viruses.
- Automated check inspires confidence in
their systems – and in their Support
Company. They know it’s getting checked
every day.
|
|
Backup Complete Check |
- The system can alert you when the backup
has not completed successfully.
- You can indicate whether ‘Complete with
Exceptions’ is treated as a pass or a fail.
|
- Ensures our client has an up-to-date
backup.
- Keeps their business safe.
- Avoids situations where a disaster (disk
crash etc.) turns into a
business-threatening catastrophe.
- Automated check inspires confidence.
They’ll know their data is safe.
- Less charges may be applied to the
client, depending on how there are assed
charges for recovery.
|
|
Drive Space Consumption Check |
- Alerts you if a disk begins to
fill at a faster rate than the threshold you
have set.
- Enables you to spot problems as they
develop and act before the resulting system
crash
|
- Enables their service company o act on
the root cause (the reason why their disk is
filling) rather than dealing with the
resulting symptom (a crash)
- Enables you to deliver an ‘ounce of
prevention’ and ensure high levels of
uptime.
|
|
Critical Events Check |
- The system can alert you to the number
of distinct critical events in any of the
event Logs during the past 24 hours.
- It provides detail on either the five
most numerous or five most frequent (your
option) critical events in any of the Event
Logs.
|
- Helps you spot developing problems and
act before they become serious impediments
to business.
- Greater uptime – and less systems hassle
– are the result.
|
|
Microsoft Exchange Check |
- Checks the size of the Information Store
and alerts you if it exceeds a threshold set
by you.
- Avoids Information Store crashing into
the 16GB limit on SBS servers.
|
- Helps you deal with developing problems
so as to avoid major crashes and complicated
recovery processes later.
- More reliable email systems are the
result.
- And more uptime, less systems hassle and
the other consequential benefits of having
reliable systems (better customer service,
higher employee satisfaction, etc.) are the
result.
|
|
Hacker Check |
- The system can alert you if failed login
attempts exceed a threshold set by you
- Helps you identify hacker attacks. Can
recommend added security measures.
|
- Safer systems.
- More uptime due to fewer successful hack
attempts.
- More confidence in systems and support
provider.
- Less cost incurred for cleanups.
|
|
Memory Check |
- The system can alert you when physical
memory (RAM) is reporting errors.
- You’ll be able to investigate and
resolve quickly.
|
- Keeps their systems working at peak
performance.
|
|
Physical Disk Check |
- The system can alert you when any
attached disk is reporting errors.
|
- You’ll be able to act before a crash
happens.
- The client has less disruption, greater
uptime and can focus on business – not
systems.
|
|
Heartbeat |
- Alerts you if no data has been received
from the server within 1.5 or 1.8 cycles
(i.e. 1.5 x 15 minutes)
- Ensures you are notified if server has
completely crashed or if comm’s has been
completely lost.
|
- Ensures you are notified of problems
even if the server crashes so you can
respond promptly and get them back into
service.
- Provides 24-hour cover so that you can
respond to server crashes during the night
or weekends. Uptime for critical
applications is maintained.
|
|
Client Dashboard |
- Our clients can view the exact status of
(only) their systems via the Dashboard.
|
- Inspires confidence in their IT systems.
|
|
MiniDash |
- Can view exact status of their systems
wherever they are via their phone or PDA
|
- Provides a convenient way of staying on
top of critical applications during
out-of-hours
|
|
Wall Chart |
- our clients can view their Wall Chart
(showing current critical issues) on a
dedicated screen in their office
|
- Always on top of their systems
- Greater confidence in systems and
support provider
|
|
Client Confidence Note |
- Receive a daily report of the results of
their Daily Safety Check
|
- Greater confidence in systems
- Greater confidence in support provider.
|
